Why Verification Is Required
Know Your Customer (KYC) verification is a regulatory requirement that protects both players and the casino from fraud, money laundering, and underage gambling. Ozwin Casino operates under Curacao eGaming licensing which mandates identity verification before processing withdrawals. Completing verification early ensures your first cashout is processed without delays.
Required Documents
Photo Identification
Submit a clear scan or photo of your government-issued ID. Accepted documents include an Australian driver licence, passport, or national identity card. The document must show your full name, date of birth, photo, and expiry date. All four corners must be visible in the image.
Proof of Address
Provide a utility bill, bank statement, or government correspondence dated within the last 3 months. The document must display your full name and residential address matching your casino account details. Mobile phone bills and credit card statements are also accepted.
Payment Verification
If depositing by credit card, submit a photo of the card showing the first 6 and last 4 digits (middle digits may be covered). For bank transfers, a screenshot of your online banking showing the transaction to Ozwin Casino is sufficient. Cryptocurrency deposits do not require additional payment verification.
How to Submit Documents
Access the Verification Portal
Log into your account and navigate to Settings > Verification. The portal displays which documents are required and their current review status.
Upload Your Documents
Click the upload button for each document category. Accepted file formats are JPG, PNG, and PDF. Maximum file size is 10 MB per document. Ensure images are clear, well-lit, and unedited.
Wait for Review
The verification team reviews submissions within 24-48 hours during business days. You will receive an email notification when each document is approved or if additional information is needed. Incomplete or unclear submissions will be flagged with specific guidance on what to resubmit.
Verification Timeline
Standard verification takes 24-48 hours from document submission. VIP members at Gold tier and above receive expedited review within 12 hours. Documents submitted on weekends or Australian public holidays may experience slight delays. Once fully verified, your account status is permanent and does not require re-verification unless your details change or regulatory requirements are updated.