Loyalty Program Overview
The Ozwin Casino VIP programme automatically enrols every registered member starting at Bronze level. Loyalty points accumulate with every real-money wager placed across pokies, table games, and live dealer sessions. As points build, players advance through five distinct tiers, each unlocking progressively better rewards including higher cashback rates, exclusive bonus codes, personal account management, and priority withdrawal processing.
VIP Tier Structure
| Tier | Points Required | Cashback | Monthly Free Chips | Account Manager | Withdrawal Priority |
|---|---|---|---|---|---|
| Bronze | 0 | 5% | — | No | Standard |
| Silver | 5,000 | 10% | AU$25 | No | Standard |
| Gold | 25,000 | 15% | AU$75 | Shared | Priority |
| Platinum | 100,000 | 20% | AU$200 | Dedicated | Express |
| Diamond | 500,000 | 25% | AU$500 | Personal | Instant |
Earning Loyalty Points
Points accumulate at different rates depending on game type. Pokies earn 1 point per AU$10 wagered. Table games earn 1 point per AU$25 wagered. Live dealer games earn 1 point per AU$20 wagered. Progressive jackpot pokies earn points at the standard pokies rate. Bonus fund wagers do not earn loyalty points. Points are tallied in real time and your current balance is visible on your account dashboard at all times.
Exclusive VIP Benefits
Personal Account Manager
Platinum and Diamond members receive dedicated account managers who handle withdrawal requests, arrange personalised bonus packages, and provide direct communication channels for any account-related queries. Gold members share access to a VIP team during business hours.
Birthday and Anniversary Rewards
VIP members at Silver tier and above receive special bonus packages on their registration anniversary and birthday. Rewards scale with tier level, ranging from free spin bundles at Silver to substantial free chip allocations at Diamond.
Reduced Wagering Requirements
As players climb the VIP ladder, wagering requirements on all bonus types decrease. Diamond members enjoy wagering as low as 10x on deposit matches and 1x on cashback, compared to the standard 30x and 5x respectively.
Maintaining Your Tier
VIP status is evaluated quarterly. Players must earn a minimum percentage of their tier threshold during each quarter to maintain their level. Failing to meet the retention requirement results in a one-tier demotion at the end of the evaluation period. Diamond status is permanent once achieved and cannot be lost through inactivity.