Privacy Policy

1. Introduction

Ozwin Casino Australia ("we," "our," or "the Platform") is committed to maintaining the confidentiality and integrity of every piece of personal data entrusted to us by our members. This Privacy Policy details the manner in which we acquire, process, store, and disclose your information when you access or utilise any services available through ozwin-casinoaustralia.com. By registering an account or continuing to browse our website, you acknowledge that you have read and understood the practices described herein. We operate under Curacao eGaming licence 8048/JAZ2020-013 and voluntarily adhere to the principles outlined in the Australian Privacy Act 1988 (Cth) as well as applicable provisions of the General Data Protection Regulation (GDPR) for members residing in the European Economic Area.

This policy was most recently revised in January 2025. We encourage you to revisit this page periodically to stay informed of any modifications.

2. Information We Collect

Ozwin Casino gathers several categories of data in order to deliver a secure, personalised gaming experience:

2.1 Information You Provide Directly

Full legal name, date of birth, and residential address during account registration
Email address, telephone number, and preferred communication language
Government-issued identification documents submitted for identity verification (KYC)
Financial details such as credit/debit card numbers, e-wallet identifiers, or cryptocurrency wallet addresses used for deposits and withdrawals
Any correspondence you send to our support team via live chat, email, or telephone

2.2 Information Collected Automatically

IP address, browser type and version, operating system, and device identifiers
Pages visited, time spent on each page, referral URLs, and click patterns
Game session data including wagers placed, outcomes, and duration of play
Geolocation data derived from your IP address or device settings

2.3 Information from Third Parties

Identity verification results from external KYC/AML service providers
Payment processing confirmations and chargeback notifications from financial institutions
Fraud screening data from specialised anti-fraud networks

3. How We Use Your Information

Ozwin Casino processes your personal data for the following purposes:

Account Administration: Creating, maintaining, and authenticating your player account
Service Delivery: Facilitating deposits, processing withdrawal requests, and crediting bonus funds to your balance
Regulatory Compliance: Fulfilling our obligations under anti-money laundering statutes and responsible gambling regulations
Security Operations: Detecting and preventing fraudulent activity, multi-accounting, and abuse of promotional offers
Personalisation: Tailoring game recommendations, promotional communications, and interface preferences to your activity history
Platform Improvement: Analysing aggregated usage trends to enhance site performance, game selection, and user interface design
Customer Support: Responding to enquiries, resolving disputes, and providing technical assistance
Legal Obligations: Complying with court orders, regulatory requests, or law enforcement enquiries where legally required

4. Legal Basis for Processing

We rely on the following legal grounds when processing your personal data, in accordance with the GDPR and comparable Australian privacy principles:

Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted at registration
Legal Obligation: Processing necessary to comply with anti-money laundering legislation, taxation requirements, and gambling authority directives
Legitimate Interests: Processing carried out to protect the Platform from fraud, to improve our services, and to ensure network and information security, provided these interests do not override your fundamental rights
Consent: Where you have opted in to receive marketing communications or agreed to the placement of non-essential cookies on your device

Under the Australian Privacy Act 1988, we collect personal information only when it is reasonably necessary for our functions and activities, and we do so by lawful and fair means.

5. Cookies & Tracking Technologies

Ozwin Casino uses cookies, pixel tags, and similar tracking mechanisms to enhance your browsing experience. The categories of cookies deployed on our site include:

Strictly Necessary Cookies: Essential for site navigation, session management, and security features. These cannot be disabled without impairing core functionality.
Performance Cookies: Collect anonymised data about how visitors interact with our pages, helping us identify technical issues and optimise load times.
Functional Cookies: Remember your preferences such as language selection, display settings, and recently played games.
Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of advertising campaigns. These are placed only with your explicit consent.

You may manage cookie preferences through your browser settings at any time. Disabling certain cookies may limit the features available to you on our Platform.

6. Third-Party Sharing & Disclosure

Ozwin Casino does not sell your personal data to third parties. We may share information with the following categories of recipients, strictly on a need-to-know basis:

Payment Processors: Banks, card networks, e-wallet operators, and cryptocurrency exchanges that facilitate your transactions
Identity Verification Partners: KYC and AML service providers engaged to validate your identity and source of funds
Game Suppliers: Software providers such as RealTime Gaming (RTG) and Evolution Gaming who may receive anonymised session data for quality assurance
Regulatory Authorities: Curacao eGaming, the Australian Communications and Media Authority, or other bodies where disclosure is mandated by law
Professional Advisors: Legal counsel, auditors, and consultants bound by confidentiality agreements
Fraud Prevention Networks: Collaborative databases that help detect and deter fraudulent or criminal activity across the industry

All third-party recipients are contractually obligated to handle your data in accordance with standards no less protective than those set out in this policy.

7. Data Security Measures

Protecting your personal information is a top priority at Ozwin Casino. We implement a multi-layered security framework that includes:

256-bit SSL/TLS encryption for all data transmitted between your device and our servers
AES-256 encryption for sensitive data stored at rest within our databases
Firewalls, intrusion detection systems, and continuous network monitoring
Role-based access controls limiting employee access to personal data on a strict need-to-know basis
Regular penetration testing and vulnerability assessments conducted by independent security firms
Mandatory security awareness training for all staff members who handle personal data

While no system can guarantee absolute security, we continuously review and upgrade our safeguards to address emerging threats.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods generally apply:

Active Account Data: Retained for the duration of your account's existence plus six months following closure
Transaction Records: Kept for a minimum of five years from the date of the transaction, in compliance with anti-money laundering regulations
KYC Documentation: Stored for five years after the termination of the business relationship
Marketing Preferences: Retained until you withdraw consent or for three years from your last interaction, whichever comes first
Support Correspondence: Maintained for two years from the date of the final communication in each matter

Once the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

9. Your Rights

Depending on your jurisdiction, you may exercise several rights in relation to your personal data. Ozwin Casino respects the following rights for all members:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Ask us to correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing, subject to legal retention obligations
Right to Restrict Processing: Ask us to limit the way we use your data in certain circumstances
Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

Australian residents may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their privacy has been breached. EEA residents may contact their local supervisory authority.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We aim to respond to all valid requests within 30 days.

10. Children's Privacy

Ozwin Casino does not knowingly collect or process personal data from individuals under the age of eighteen (18). Our Platform is intended exclusively for adults who are legally permitted to engage in online gambling within their jurisdiction. If we become aware that a minor has registered an account or provided personal information, we will promptly delete all associated data and close the account. If you believe a person under 18 has accessed our services, please notify us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Because Ozwin Casino operates globally, your personal data may be transferred to and processed in countries outside Australia or the European Economic Area. When such transfers occur, we ensure that adequate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Binding corporate rules where applicable within our corporate group
Transfers to countries recognised as providing an adequate level of data protection
Contractual commitments requiring recipients to maintain protections equivalent to those described in this policy

For Australian members, cross-border disclosures are made in accordance with Australian Privacy Principle 8, and we take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles.

12. Changes to This Policy

Ozwin Casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will publish the revised policy on this page with an updated effective date. For significant modifications that affect how we process your data, we will also notify you via email or through a prominent notice on our website. Your continued use of the Platform following the publication of changes constitutes your acceptance of the revised policy. We recommend reviewing this page regularly to stay informed.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may reach our Data Protection Officer through the following channels:

Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week via the chat widget on our website
Postal Address: Ozwin Casino, Curacao eGaming, Heelsumstraat 51, Curacao

We strive to address all privacy-related enquiries within 30 calendar days. If you are dissatisfied with our response, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction.